LEGAL

Refund Policy

Last updated September 24, 2026

72-hour money-back guarantee. Not happy with a new service? Cancel and ask for a refund within 72 hours of your first payment.

What's covered

Your first purchase of a game server, VPS or cloud hosting plan, if you request a refund within 72 hours of paying.
Refunds are sent to your original payment method, usually within 5–10 business days depending on your bank. You can choose account credit instead.

What's not covered

Renewal payments, upgrades and add-ons (such as dedicated IPs or software licenses).
Services suspended or terminated for breaking our Terms or Acceptable Use Policy.
Repeat refund requests for the same kind of service, or accounts created to get another refund.
Account credit that has been added to your account.

Cancelling a renewal

You can cancel any time in the client area. Your service keeps running until the end of the period you've paid for, and you won't be charged again. We don't give partial refunds for unused time.

Downtime

If we miss our uptime target, you may be eligible for a service credit under section 6 of our Terms of Service.

How to request a refund

Open a ticket in the client area or email vantahostinc@gmail.com from your account email with your service name and the reason. Please contact us before opening a chargeback. We'll fix most problems quickly.