Privacy Policy

Last updated October 3, 2026

This policy explains what personal information VantaHost collects when you use vantahosting.xyz, our client area, our Discord server and our Services, and how we use it.

1. What we collect

• Account details: your name, email address, password (stored as a secure hash, never in plain text) and billing address.
• Google or Discord sign-in: if you sign in or link an account with Google or Discord, we receive your email address, name, and for Discord your user ID and username. We never see your Google or Discord password.
• Payments: payments are handled by our payment processors (such as Stripe or PayPal). We receive confirmation of payment and limited details such as the card brand and last four digits. We never store full card numbers.
• Service and technical data: IP addresses, login times, device and browser information, and logs needed to run, secure and troubleshoot your services.
• Support: messages you send us by ticket, email or Discord.

2. How we use it

• To create and manage your account and deliver the services you order.
• To bill you, send invoices and prevent fraud.
• To give you the right Discord roles when you link your Discord account.
• To provide support, send service and security notices, and improve our Services.
• To follow the law and enforce our Terms.

We do not sell your personal information, and we do not use the account details you give us to target ads. We do show ads from Google in the client area to customers whose only service is a free server — see Cookies and advertising below.

3. Who we share it with

We share only what is needed with companies that help us run VantaHost:

• Cloudflare (website hosting, security and DDoS protection)
• Payment processors such as Stripe and PayPal
• Google and Discord, when you choose to sign in or link those accounts
• Google AdSense, for the ads shown in the client area to free-server customers (see section 4)
• Our email delivery provider, for account and billing emails

We may also disclose information if required by law, or to protect the safety of our users, our network or the public.

4. Cookies and advertising

The site and client area use the cookies needed to work, such as keeping you signed in and securing forms.

We also show display ads from Google AdSense. Those ads set third-party cookies or use similar device identifiers, and Google may use them to serve and measure the ads you see. Where they appear is deliberately narrow:

• Only in the signed-in client area. There are no ads anywhere on our public pages.
• Only for free servers. Ads appear only when the only service you have running with us is a free server. Paid plans are ad-free — while you hold a paid service you see no ads, including while a payment is still processing or a card has failed.
• Always non-personalised, and tagged as child-directed. We request every ad as non-personalised and flag it for child-directed treatment, because many free-server users are minors. The ads you see are not based on a profile of your interests.

You can review and change what Google does with ads at adssettings.google.com, and read how Google uses cookies in advertising at policies.google.com/technologies/ads.

5. How long we keep it

We keep account and billing records while your account is open and for as long as needed for tax, accounting and legal reasons (usually up to 7 years for invoices). Service data is deleted when a service is terminated. Server logs are kept for a limited time for security.

6. Security

We use encryption in transit (HTTPS), hashed passwords and restricted access to protect your information. No system is perfectly secure, so please use a strong, unique password and enable two-factor authentication where available.

7. Your choices and rights

You can view and update your details in the client area, unlink Google or Discord at any time, and ask us for a copy of your data or to delete your account by emailing vantahostinc@gmail.com. Depending on where you live (for example California or the EU/UK) you may have additional rights, and we will honor valid requests.

8. Children

Our Services are not directed to children under 13, and we do not knowingly collect their personal information.

9. Changes

We may update this policy. The date at the top shows the latest version, and significant changes will be announced by email or in the client area.

10. Contact

Privacy questions or requests: vantahostinc@gmail.com.